Intuitive Hospitality that generates Breathtaking Customer Service
Hospitality is a personal and welcoming art that, when done well, helps travelers feel connected, safe and open to adventure.
Staffing is the face of the hotel and their ability to provide memorable customer service can make the difference between marginal and exceptional profits. We consciously invest in the culture and capacities of our staffs through training and teamwork.
Our managers walk through the hotel, greet customers, and monitor and maintain high standards rather than just sitting in the office. Our maintenance staff picks up dishes they see in the hallway rather than thinking “that’s not my job,” because at every step it is the attention to detail that separates the good hotel from the outstanding one. We develop the skills of the team so that they will provide intuitive hospitality, rather than the stiff, memorized interactions that create the tone for lesser customer experiences at many of our competitors.